At Sun Framez, your satisfaction is important to us. If there is an issue with your order, we’re here to help. Please read our return and refund guidelines below:

1. Eligibility for Returns

We accept returns only in the following cases:

You received a damaged, defective, or wrong product.

The product is unused, in original condition, and returned within 2 days of delivery.

To be eligible for a return:

The item must be in its original packaging.

A clear photo of the product and packaging must be provided at the time of raising the return request.

2. How to Request a Return

To initiate a return:

Contact our support team within 2 days of receiving the order.

Share your order details and the issue along with photos.

Our team will verify the request and guide you through the return process.

3. Return Pickup

Once your return request is approved, we will schedule a pickup. Please ensure the product is securely packed. In some cases, you may be asked to send the product back using a local courier service.

4. Refund Process

Since we offer only Cash on Delivery, refunds are processed as follows:

Once the returned item is received and inspected, we will confirm your refund.

Refunds are issued via bank transfer or UPI, based on your preference.

Please allow 5–7 business days after return approval for the refund to reflect in your account.

5. Non-Returnable Items

Returns are not accepted in the following cases:

Used, worn, or damaged items not caused during shipping.

Requests made after the 2-day window from delivery.

If you have questions about your order or need assistance, our support team at [email protected].